GENERAL  INFORMATION

ORDERING - You must use our order form. Please entirely complete the form, this will save time and eliminate chance for error. We will follow your copy exactly as written. Incomplete order forms will not be processed.

STOCK - Tickets are manufactured on card stock with your choice of color. (67# gray, pink, cream, ivory, green, gold, peach, orchid, white, 90# canary, 90# blue). Tickets are also available in 20 lb. white at no extra charge. 65 lb. vellum Neon Cover stock is also available in Neon Pink, Neon Orange, Neon Green, Neon Fuchsia, Deep Purple, Holly Green, Red and Cobalt Blue. If a paper stock is not designated on the order form, author authorizes Haring Printing to choose any 67 lb. Vellum Bristol card stock color.

INK COLORS - Single color tickets standard body copy color is black. An additional $29.95 flat charge will apply for the following standard ink colors: 185 red, 347 green, 288 blue, 181 brown, 320 Teal, 221 Maroon, 165 orange and Purple. Red ink is standard for numbers.

COMPOSITION - There is a limit of 12 ordinary type lines you may use on the ticket. Please keep in mind that the more lines of type on the tickets, the smaller the type size will be. We reserve the right of arrangement and type style. We will try to match any samples as close as possible. Please submit typed manuscript copy. Stub copy and layout is standard as shown. If space allows, we can do custom stub copy. There is an additional $10.00 charge for any non-standard stub copy. Numbering and perforation locations can not be changed. Any author's alterations will charged at $10.00 per change or addition. Author agrees that Haring Printing will not be held responsible for any typographical errors resulting from submission of hand written copy.

NUMBERING - We prefer that you start the numbering with number 1 or even 1001's. (i.e. 0001, 1001, 2001, 3001, 4001, etc.) There is no extra charge for these numbers. We can start numbering with number 101 or other hundred and ones (i.e. 201, 301, 401, 501, etc.), however you will be charged for an additional 1000 tickets so that we can ensure that there will be no duplicate numbers in the process. The extra tickets will be shipped with your order for you to dispose of if desired.  "Keep in mind that if you start your numbering with any number other than 1, your ticket buyers may think that their odds of winning have decreased. Since a higher starting number makes the raffle appear that more tickets are being sold then actually are."

PROOFS - A proof will be FAXED to you for your approval prior to printing. We can try to email your proof. We prefer to FAX your proof, since some email service providers have difficulty accepting our system's proofing files. Upon submission of an order, the author gives their full consent to allow Haring Printing to FAX or email proofs or any other correspondence associated with author's order. Author agrees that Haring Printing will not be held responsible for any errors or omissions which result from orders being approved for printing without a signed FAX proof from the author. We do not send proofs on silent auction tickets.

ARTWORK/LOGOS - We can include line artwork or logos on your tickets. Artwork or logos must be attached to an email to: haringprinting@email.com.  Please submit art in PC formats:  PDF or JPG.  Macintosh files will not comply with our plating system. Files may be converted for our system. Files will not be altered in any way. Any DOC or PUB file submitted will be printed, scanned and sized for best results. A flat file handling charge of $18.95 will be charged for each stock logo or to open each file submitted. The author agrees that any file submitted that is not to size will be enlarged or reduced to fit the standard ticket specifications.

Please DO NOT submit art files that contain crop marks, registration marks, outline boxes, numbering positions, perforation positions or guidelines. Simply submit only the copy to be imprinted.

PACKAGING - Tickets will be shrink-wrapped 250 tickets per pack. Larger orders will be rubber banded 250 tickets per pack. When stapled into books, 25 tickets is the maximum number of tickets we can staple into a book. It is your choice of the quantity of tickets to be stapled per book. Stapling is on the left end (i.e. 2 1/8" left side) of the smaller portion of the tickets, immediately above the number. We can not staple at any other location. 

SERVICE - Ticket orders with quantities under 10,000 will be shipped approximately 48 hours or less after receipt of author's approved proof (excluding holidays and weekends). Allow an extra 24 hours for any additional operation (i.e. stitching into books, colored ink or any other extra procedures). Approved proofed orders received after noon eastern time will be entered into the next working day schedule. Large orders will be processed promptly, please allow extra time.

RUSH SERVICE* - An $85 Rush Charge will be charged on any order that MUST ship the same day we receive your approved proof. Your approval must be received prior to noon eastern time by fax only. Rush service does not include UPS Air service. 

*Orders over 10,000 tickets and/or tickets which are stapled into books may not qualify for the Rush Service.

SHIPPING & HANDLING - United Parcel Service Ground Track is standard. UPS shipping charges plus a $7.50 handling charge will be added to your order. UPS Air shipment is available at your expense. We can also ship via FedEx using your account number only. Author acknowledges that shipping by any air courier will shorten shipping time only. It does not shorten production time. Shipments will be made to the credit card holder address only. We do not drop ship orders. UPS tracking information will be emailed to you upon shipment of your order.

ADDRESS CORRECTIONS - Author agrees to pay $15 for each address correction charge incurred from UPS.

PAYMENT - At our low prices we can not handle open accounts or ship C.O.D. Terms are payment by credit card at time of order. Credit ratings have nothing to do with our policy. It's just that at our low prices it is essential that we avoid the expense of billing and bookkeeping detail.

CREDIT CARD FRAUD - We try very hard to work with law enforcement authorities to investigate and prosecute the fraudulent use of credit cards. Our system automatically verifies all addresses with VISA, MasterCard, Discover and American Express.

ARBITRATION CLAUSE- The parties to this sales agreement hereby agree that any and all disputes or claims shall be filed and litigated in a court of record located in Berks County, Pennsylvania.

CANCELLATIONS - The author agrees that their credit card will be charged upon initial composition of the order. Due to the fact that raffle tickets are a totally custom manufactured product, the author agrees to pay Haring Printing & Art Company a minimum of forty dollars per ticket side plus any file handling charges incurred if the order is canceled prior to the actual printing of the tickets.

PHONE CALLS - Our customer service department is open 8 a.m. to 4:30 p.m. Monday through Friday eastern time to assist you. We do not accept collect calls.

 


Haring Printing & Art Co. 

Home:  www.haringprinting.com

Phone:  610-683-3074